Last updated: 09/07/2026
1. Who we are
First Aid Doctor is a doctor-led first aid training provider based in Bedfordshire, UK. We deliver FAIB-accredited first aid courses on-site to businesses, schools, nurseries, healthcare providers and individuals across Bedfordshire, Hertfordshire, Cambridgeshire, Buckinghamshire, Northamptonshire and Milton Keynes.
Data controller: Dr Saúl Díaz
Trading as: Saludable Limited
Website: firstaiddoctor.com
Email: info@firstaiddoctor.com
Registered address: 48 Plumstead High Street, London, England, SE18 1SL
Company number: 15194107
2. What data we collect and why
We collect personal data only where we have a lawful basis to do so under the UK GDPR and the Data Protection Act 2018.
Data collected via our contact form:
- Full name
- Email address
- Phone number
- Organisation name
- Course interest and number of delegates
- Message content
Lawful basis: Legitimate interests — to respond to your enquiry and provide the services you have requested.
Data collected automatically via our website:
- IP address
- Browser type and version
- Pages visited and time spent on site
- Referring URL
Lawful basis: Legitimate interests (website security and performance) and, where applicable, consent (analytics cookies).
3. How we use your data
We use the personal data you provide to:
- Respond to your enquiry or quote request
- Arrange and deliver training courses you have booked
- Send course-related communications (confirmation, joining instructions, follow-up)
- Issue FAIB certificates upon successful course completion
- Comply with our legal and regulatory obligations
We do not use your data for unsolicited marketing without your explicit consent.
4. How long we keep your data
| Data type | Retention period |
|---|---|
| Enquiry and contact form data | 12 months from last contact |
| Booking and course records | 3 years from course date |
| FAIB certification records | 3 years from certificate issue |
| Financial and invoicing records | 6 years (HMRC requirement) |
5. Who we share your data with
We do not sell, rent or trade your personal data. We may share data with:
- FAIB — to register learners and issue accredited certificates
- Email and hosting providers — who process data on our behalf under data processing agreements
- Legal or regulatory authorities — where required by law
All third parties are required to process your data securely and only for the purposes specified.
6. Cookies
Our website uses cookies. For full details of the cookies we use and how to manage your preferences, please see our Cookie Policy.
7. Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Erase your data where there is no lawful reason to retain it
- Object to processing based on legitimate interests
- Restrict processing in certain circumstances
- Data portability — receive your data in a structured, commonly used format
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact us at info@firstaiddoctor.com. We will respond within one calendar month.
8. Complaints
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: ico.org.uk
Phone: 0303 123 1113
We would, however, appreciate the opportunity to address your concern directly before you contact the ICO.
9. Changes to this policy
We may update this Privacy Policy from time to time. The date at the top of this page will always reflect the most recent version. We recommend checking this page periodically.