Frequently Asked Questions
Everything you need to know about booking first aid training for your business or organisation.
How many people do I need to book a group course?
Minimum numbers vary by course. EFAW, EPFA, PFA and BLS & AED require a minimum of 6 delegates per group. FAW requires a minimum of 4. BLS for Dental Practices accommodates up to 8 per group. Smaller teams can usually be accommodated — get in touch and we’ll see what we can arrange.
Do you come to our workplace?
Yes. All our courses are delivered on-site at your workplace or a venue of your choice. We cover Bedfordshire, Hertfordshire, Cambridgeshire, Buckinghamshire, Northamptonshire and Milton Keynes. Travel costs may apply depending on location.
How long are the certificates valid for?
EFAW, FAW, EPFA and PFA certificates are valid for 3 years. BLS & AED and BLS for Dental Practices certificates are valid for 1 year. Annual refresher training is strongly recommended for all courses to maintain practical skills between requalifications.
What's the difference between EFAW and FAW?
EFAW (Emergency First Aid at Work) is a one-day course covering the essentials — CPR, AED, choking, bleeding and shock. It’s suitable for low-risk workplaces with smaller teams. FAW (First Aid at Work) is a three-day qualification that covers everything in EFAW plus complex trauma, burns, bone and joint injuries, chest injuries, eye injuries, strokes, heart attacks, diabetic emergencies and more. FAW is required for higher-risk environments and larger workforces. If you’re unsure which applies to your business, the For Businesses page has a sector-by-sector guide.
Is Paediatric First Aid mandatory for nurseries and childminders?
Yes. Registered childcare settings in England are required by the Early Years Foundation Stage (EYFS) framework to have at least one qualified Paediatric First Aider on the premises at all times. Our PFA course meets EYFS requirements and is fully recognised by Ofsted.
What does FAIB-approved mean?
FAIB (First Aid Industry Body) is one of the UK’s leading awarding organisations for first aid training. FAIB-approved courses meet the standards required under the Health and Safety (First-Aid) Regulations 1981. All First Aid Doctor courses are FAIB-accredited, and certificates are nationally recognised.
Do I need to carry out a first aid needs assessment before booking?
Legally, yes — the Health and Safety (First-Aid) Regulations 1981 require employers to assess their first aid needs before deciding what provision to put in place. In practice, most businesses already have a sense of their risk level and workforce size. If you’re unsure where to start, our For Businesses page outlines what different types of workplace typically need, or you can get in touch and we’ll help you work it out.
What happens if someone doesn't pass the practical assessment?
Learners are assessed continuously throughout each course rather than in a single end-of-day test, so there are no sudden surprises. If a learner struggles with a particular skill, the trainer will work with them during the session. In cases where a learner does not meet the required standard, a certificate cannot be issued — but we’ll advise on next steps.
Are your courses suitable for complete beginners?
Yes. No previous first aid experience is required for any of our courses. They are designed to be accessible and practical for people with no medical background, as well as for those refreshing existing skills.
Can you accommodate smaller groups or bespoke requirements?
Yes. The prices on our pricing page are based on minimum delegate numbers, but smaller groups and bespoke packages can usually be accommodated. Contact us with your requirements and we’ll put together a tailored quote.